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Setup

How long does Seek Scan take to set up? 
Typical set up times take between 5 to 10 minutes on initial set up. 


What is the set up configuration?
 
The Camera must be placed 1.5m (5 feet) from the Fixed Heat Source. The subject must stand next to the Fixed Heat Source looking at the Camera, and both the subject and the Fixed Heat Source must be in the Camera scene at the same time.  Failure to follow these distance guidelines may result in less accurate skin temperature readings.


What is required to operate Seek Scan in addition to what is included in the box?
 
A PC, laptop, or tablet running Windows operating system (OS), software version 7 or 10 and 64 Bit system is required. Additionally, you will need a way to mount the Fixed Heat Source and the Camera. There is a variety of suitable options that range from using 2 standard camera tripods to more permanent installation options. 

Note: The female ¼ 20 tripod mount is located on the back of the Camera and the Fixed Heat Source. If using a tripod setup, make sure the ¼ 20 mount is adjustable by 90 degrees, allowing the devices to face the correct direction.

Tripods are available for purchase here.


Can the subject wear facemasks, glasses and hats?
 
Seek Scan will often work for subjects wearing these items. However, a single person with a high combination of these items may result in lower accuracy or no temperature reading. If this occurs, or for the most accurate results, it is recommended that subjects remove facial gear before measurement. 


How do I update Seek Scan Software?
 
Seek Scan software has an auto update function. The software will automatically check for updates if your computer is connected to the internet. If your system is not up to date, Seek Scan will send you an alert to update your software. If your PC is not connected to the internet, you can find the latest software version at thermal.com/seekscan. Please click the “About” menu at the top of the Seek Scan software program to check the version your software is currently running.


Does the system require WiFi?
 
No. The system does not require WiFi to function. As mentioned above, Seek Thermal may update the software occasionally and provide a download option on our website. Therefore, having your Windows PC connect to the internet will provide you the ability to access Seek Thermal’s website and get product updates as they are released.

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