Seek Scan Software Update



Release Date: January 20, 2021
Release Notes:

    • New 'Low Skin Temperature' setting (Adaptive Mode Only)
      • To help increase the stability of the adaptive algorithm, Seek Scan will now display “SKIN TEMP TOO LOW” for subjects with abnormally low skin temperatures instead of an estimated body temperature. In the general settings menu, the administrator can choose to designate these subjects with a “PASS” or prompt the subject to “RESCAN IN 3 MINUTES”. A rescan allows the subject's skin time to acclimate to normal temperatures when entering a temperature-controlled environment and is recommended by Seek Thermal.

    • “RESCAN Low Temp” Enabled

      “RESCAN Low Temp” API Notes
      • RESCAN events will have a disposition of "2". A new parameter has been added to query calls to include RESCAN events in the query. By default, RESCAN events are not included. For the estimated body temperature parameter, a value of "" is entered in the database. RESCAN events are not broadcast over UDP and TCP notifications.

    • PASS Low Temp” Enabled

       "PASS Low Temp" API Notes
      • PASS events have a disposition of "1", and broadcast a PASS notification. For the estimated body temperature parameter, a value of "" is entered in the database.

    • Additional Note for API Users:


There are two ways to update Seek Scan software.

1. Auto Update [Recommended]: If your PC running Seek Scan is connected to the internet you will receive a notification when a new version is available. To check for updates, close and relaunch Seek Scan. Follow the simple installation wizard to complete the update. 

2. Download and Install Update: If your PC running Seek Scan is not connected to the internet, click the "download update" button at the top of this article to manually install the update. To check your software version, open Seek Scan and click “About."

1. Unplug Seek Scan camera from PC or tablet
2. Download and unzip the file
3. Double click on the Seek Scan installer file
4. Follow the installation wizard to install the update
5. Connect Seek Scan camera to PC or tablet after installation

Confirm the update was successful by clicking the "About" menu and verifying the Software Version.

Archived Release Notes


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