Seek Scan Software Update



Release Date: May 27, 2020
Release Notes:

  • New Beta Feature: “Adaptive” body temperature offset. Similar to an infrared temporal thermometer, Seek Scan uses skin temperature as a proxy to estimate body temperature. Skin temperature is typically a few degrees cooler than internal body temperature so an adjustable offset of a few degrees (default of 2.16F) is added to the skin temperature reading to produce an estimated body temperature. The new “Adaptive” feature uses statistical analysis to determine the appropriate average offset for your population in real time. This should allow the system to adjust automatically with your environment and throughout the day.
    • We encourage you to try this new feature and share your feedback. Our goal is to provide the most valuable and helpful thermal screening solution available while delivering a product at an affordable price for businesses of any size. Please contact us with your feedback by submitting a ticket on our support site.

  • Send Diagnostic Data: Enabling this feature sends anonymous system data to Seek Thermal to help improve Seek Scan software. This feature can be enabled during v1.4.1.4 installation and turned on/off within the settings menu after installation.
  • Detection Improvements: These improvements help Seek Scan identify the most reliable facial features for temperature measurement.


There are two ways to update Seek Scan software.

1. Auto Update [Recommended]: If your PC running Seek Scan is connected to the internet you will receive a notification when a new version is available. To check for updates, close and relaunch Seek Scan. Follow the simple installation wizard to complete the update. 

2. Download and Install Update: If your PC running Seek Scan is not connected to the internet, click the "download update" button at the top of this article to manually install the update. To check your software version, open Seek Scan and click “About."

1. Unplug Seek Scan camera from PC or tablet
2. Download and unzip the file
3. Double click the file named: LaunchSetup.exe
4. Follow the installation wizard to install the update
5. Connect Seek Scan camera to PC or tablet after installation

Confirm the update was successful by clicking the "About" menu and verifying the Software Version.

Archived Release Notes


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