How do I know if I have the latest Firmware on my FirePRO device?
There are two (2) ways to note the firmware. (1) Plug the charging dock into a Windows or MAC PC and place the FirePRO onto the charging dock. The firmware version will show below the product SKU on the USB connected screen. (2) When powering on the unit, note the Firmware version on the splash screen during startup (note: the splash screen is only visible for 3 seconds). Visit support.thermal.com and navigate to the Firmware update section for FirePRO. Compare the most recent version located here to the version you have on the device. The website version is the most recent and you will want to update your FirePRO to take advantage of product features and imaging improvements as they are released by Seek.
Check for FirePRO 300 updates
What are the main differences between FirePRO 200 and FirePRO 300?
FirePRO 200 uses a 200 x 150 resolution thermal sensor with 30,000 pixels. FirePRO 300 uses a 320 x 240 resolution thermal sensor with 76,800 pixels. FirePRO 300 offers the best image quality whereas FirePRO 200 offers the best price performance for a situational awareness thermal imaging camera.
FirePRO 300 captures images and records video. However, FirePRO 200 captures images only. FirePRO 300 offers enhanced 2 and 4 year warranty whereas FirePRO 200 offers a 2 year enhanced warranty only.
Why do my images and video date codes say 1979?
FirePRO series cameras are designed with simplicity in mind, to minimize distracting menus and settings, and prioritize the best thermal image quality on the screen. As such, our camera does not have a setting to adjust or keep time. All images will default to 12-31-1979 which is the default computer filesystem date code.
What is SV1 Image Optimization?
FirePRO 200 and FirePRO 300 both include SV1. SV1 Image Optimization is Seek's latest imaging filter which automatically adjusts various histogram imaging parameters, adds new smoothing capabilities, and enables edge enhancement. This is all done automatically based on the scene. In most scenarios and environments, SV1 helps improve the camera core’s overall performance and sensitivity, providing our users with higher detail, better contrast, and more edge clarity.
How do I interpret the color scale on the thermal imaging camera's display during a firefighting operation?
The color scale on a TIC's display uses a gradient of colors to represent different temperature ranges. Cooler temperatures are represented by greyscale while hotter temperatures are represented by shades of yellow, orange, or red (hot to hottest).
What is Fire mode?
Fire mode displays an image in shades of black and grey which turn bright orange/red when areas of extreme heat are present. This mode is specifically designed for locating hotspots in fire during 360 size-ups and Overhaul.
Does the FirePRO 200 and FirePRO 300 both have Ti Basic and Ti Basic+ Mode?
Yes, both models include Ti Basic and Ti Basic+ fire modes. The colorization for these modes are the same. Below 300F (150C) is greyscale. 300F to 575F (150C to 300 C) ranges from white to yellow. 575F to 850F (300C to 450C) ranges from yellow to orange. 850F to 1025F (450C to 550 C) and above ranges from orange to red. It will not harm the detector when the scene temp is over 1025F (550C).
What is survey mode?
-Survey is a monochromatic filter of different shades of blue which turn white around warmer areas. This mode is optimal for helping locate downed personnel and victims during search and rescue. The colorization is as follows: Below 150F (65C) is blue scale. 150C to 250C (65C to 120C) ranges from white to yellow to orange, with yellow used at approximately 195F (90C). From 250F to 300F (120C to 150C) the color range is from orange to red.
What is the dynamic temperature range of the FirePRO 200 and FirePRO 300?
The dynamic temperature range of the FirePRO 200 and FirePRO 300 is -20°C to over 550°C.
How do I operate the flashlight?
Flashlight operation can be controlled by pressing the RIGHT button on the front of the camera. Flashlight settings can not be adjusted. However, you may use the flashlight even when the unit is off. Be aware that when the unit is in the desktop charger and the charger is not powered (plugged into a computer or power block) the light may inadvertently switch on.
How accurate is FirePRO 200 and FirePRO 300 in measuring temperature and detecting hotspots in a fire?
FirePRO 200 and FirePRO 300 have comparable accuracy. Accuracy is +or- 5°C. However, their accuracy may be affected by factors such as distance, angle, and emissivity of the surface being measured.
How do I change mode (Ti Basic, Ti Basic+, Survey mode)?
Press and hold the black (right) button for approximately 3 seconds to change mode. The icon in the lower left of the display will indicate the device has changed mode. Note: Ti Basic does not have an icon.
How do I quickly return to TIBASIC mode?
Simply press and release the Green (left) button to return to TIBASIC from any mode.
What is the battery life of FirePRO 200 and FirePRO 300?
The battery life of the FirePRO 200 and FirePRO 300 are the same. The battery life 6 hours imaging only and 3.5 hours with flashlight on and imaging. Battery life may vary in extreme temperatures.
What is the charge time of the FirePRO 200 and FirePRO 300, and what are the available charging options?
3.5 hour charge time with 10 watt USB source, charge time with a 5 watt source will be longer. The camera must be charged on the supplied charging dock only. You may connect the USB cable from the charging dock to a USB outlet or computer USB port.
Is the battery replaceable?
Yes, the battery is replaceable by an authorized trained dealer. Please contact email@example.com for more information.
What is the file format of images and videos?
Images are saved as a .JPG and video are saved as .MP4 files.
What is the internal storage capacity, how many images/videos can be stored?
Total storage capacity is 4GB on the FirePRO 200 and FirePRO 300.
- 75 minutes of video can be recorded on an empty internal drive.
- 1,000 images can be captured on an empty internal drive. Note: The number of video image files that can be captured is dependent on the total combined size of videos and images saved. Videos and images will be deleted on a first-in-first-out basis, i.e. when the memory is reaching full capacity, the oldest files will be deleted. Please ensure you periodically transfer files from the device to a computer.
Note: FirePRO 300 records images and videos. FirePRO 200 captures images only.
Can I connect my thermal imaging camera to other devices or systems for remote viewing or data analysis?
No remote viewing or post image analysis is available with the FirePRO 200 or 300.
Are the FirePRO 200 and FirePRO 300 waterproof and resistant to high temperatures?
Yes, they are both IP67 rated and rated to 150C for 5 minutes and 1 minute at 260C
How do I maintain and clean my thermal imaging camera to ensure optimal performance and longevity?
Please see the cleaning and care section in the device User Manual.
What is a thermal imaging camera (TIC) and how does it work in firefighting applications?
A thermal imaging camera (TIC) is a device that detects infrared radiation (heat) emitted by objects and converts it into a visual image. In firefighting applications, TICs help firefighters see through smoke, locate hidden fires, identify hotspots, and aid in search and rescue operations.
What are the primary benefits of using a thermal imaging camera for firefighting?
The primary benefits of using a TIC in firefighting include enhanced situational awareness, increased safety, faster identification of fire sources, more effective search and rescue operations, and reduced property damage.
What are the key features to look for when selecting a thermal imaging camera for firefighting purposes?
Key features to consider when selecting a TIC for firefighting purposes include:, resolution, refresh rate, durability, battery life, ergonomic design, and ease of use.
Can a thermal imaging camera be used in both indoor and outdoor firefighting scenarios?
Yes, TICs can be used in both indoor and outdoor firefighting scenarios. They are designed to work effectively in various environments, including smoke-filled interiors and large outdoor fires.
How does a thermal imaging camera help in search and rescue operations during a fire?
TICs help in search and rescue operations by enabling firefighters to see through smoke and locate victims faster, even in complete darkness.
Are thermal imaging cameras suitable for detecting fire behind walls or in hidden spaces?
TICs can detect heat signatures from fires behind walls or in hidden spaces, helping firefighters locate and extinguish fires more efficiently.
Are there any grants or financial assistance programs available for fire departments to purchase thermal imaging cameras?
Some grants or financial assistance programs may be available for fire departments to purchase TICs. Check with local or national agencies, organizations, or manufacturers for information on available programs.