The FirePRO 300 uses one of two firmware versions, depending on the camera's serial number. Follow the steps below to identify your serial number, download the correct firmware, and update your camera.
IMPORTANT: Install only the firmware that matches your camera's serial number. Installing the wrong firmware version will cause the update to fail.
Step 1: Find your serial number
Your serial number is shown on the splash screen when the camera powers on, and on the USB connect screen when the camera is connected to your computer.
The first character of the serial number tells you which firmware your camera uses:
| Serial number starts with | Your firmware |
|---|---|
| D or E | Version 34.27.4.10 |
| 4 | Version 50.30.2.6 |
Step 2: Download your firmware
Serial numbers starting with D or E
Serial numbers starting with 4
Step 3: Update your camera
- Connect your camera to a Windows or Mac computer.
- Download and unzip the firmware for your serial number.
- Drag the THERMAL.STR file onto the FIREPRO device.
- Wait approximately 10 seconds.
- Eject the camera from your computer.
- Remove the camera from the dock and power the device on.
- Wait 5 seconds. The camera will then begin to update.
- A green tick indicates a successful firmware update.
NOTICE: The file name must be THERMAL.STR. The firmware update will fail if this file name is not retained.
How do I see the current firmware version on my FirePRO 300?
- Connect your camera to a Windows or Mac computer.
- The firmware version is displayed on the USB connect screen under “Firmware Version.”
- The number will display as 34.27.X.X (serial numbers starting with D or E) or 50.30.X.X (serial numbers starting with 4).
Troubleshooting
- The update did not start after powering on. Confirm the file is named THERMAL.STR and that you downloaded the firmware matching your serial number, then repeat the update steps.
- I downloaded the wrong firmware. Delete the downloaded file, return to Step 2, and download the firmware that matches your serial number.