Why Can’t I Access the Configurator?
If the Fire Product Configurator does not load or your camera does not connect, review the troubleshooting steps below.
Compatibility: Only compatible with FirePRO 300 and AttackPRO 300
Check Your Browser
The Fire Product Configurator only supports Google Chrome.
Important: Safari, Firefox, and other browsers are not supported.
- Open Google Chrome.
- Go to configurator.thermal.com .
- If the page does not load, refresh the browser and try again.
Check the USB Connection
- Confirm your camera is connected to your computer.
- Try disconnecting and reconnecting the USB cable.
- Try another USB port on your computer.
Allow Device Access in Chrome
When you click Connect, Chrome displays a permission window asking you to allow access to the Seek device.
- Click Connect.
- Select the Seek device from the list.
- Click Allow.
Note: If you close the permission window or click Cancel, the configurator cannot communicate with the camera.
Confirm Firmware Compatibility for FirePRO 300 Users
The FirePRO 300 must be running the correct firmware version for the configurator to communicate with the device.
| Serial Number Starts With | Required Firmware Version |
|---|---|
| E or D | 34.27.4.10.STR |
| 4 | 50.30.2.6.STR |
Still Having Issues?
- Close and reopen Google Chrome.
- Disconnect and reconnect th camera.
- Restart your computer.
- Try another USB cable or dock if available.
Need additional help?
Contact Seek Thermal Support for assistance.
Contact Seek Thermal Support for assistance.