Do I need any special training to use Seek Scan? 
No, the software is simple and easy to use. 

What should I do if someone has a temperature above the threshold I set? 
That is up to the discretion of the user. The FDA recommends that an elevated body temperature measurement is confirmed in the context of use with secondary evaluation methods (e.g., non-contact infrared thermometer (NCIT) or clinical grade contact thermometer).

Do I need the Fixed Heat Source in the scene?

Yes, this is required. The Fixed Heat Source enables Seek Scan to produce much higher accuracy than a standard thermal imaging Camera. Seek Scan will not operate unless the Fixed Heat Source is detected in the Camera scene. 

Does the Fixed Heat Source work with any other power sources?

No, please use the power supply provided by Seek Thermal in order to maintain the best performance of the system.

Can Seek Scan screen more than one person at a time? 
No, the system intelligently looks for a single face to begin measurement. Please have only one subject in the Camera scene at a time. 

Can multiple systems be used with one computer? 
Seek Scan supports one system per computer.

How much time does each scan take per person? 
Measurement time is ~1-3 seconds. 


Does Seek Scan have audible alarms? 
Yes. Seek Scan has two audible tones. A buzzer tone will sound, along with the red box indicator on the screen, when the measurement results above the customizable temperature alarm threshold. A ding tone will sound, along with the green box indicator on the screen, when the measurement results below the customizable temperature alarm threshold. The audible tones can also be turned off.   

Does Seek Scan require an operator? 
No, the system is automated and does not require an operator. Although many users may prefer to have an operator monitor each scan as they occur, the system was developed to also accommodate self-measurement in honor system deployments. 

Can I use the system in a hot room? 
The system will not work with the required accuracy if the ambient temperature in the room exceeds 105°F. You should also avoid leaving the Fixed Heat Source in direct sunlight where it can be heated above its known temperature. You should also avoid objects in the camera scene near 90°F - 110°F as the Seek Scan will target objects of this temperature and may affect system performance.

Will a nearby heating and air condition vent affect the system? 
Environmental conditions such as warm and cold airflow may affect skin temperature. For optimal system performance we recommend installing this system inside a temperature-controlled environment but not directly in line with an HVAC vent. 

What type of lighting is required for the system to function? 
Normal indoor lighting is needed for best results using Seek Scan.  Dark or nighttime conditions can make it difficult for the system to detect a subject.  Glare, direct sunlight or reflection into the camera can also cause issues to detect a subject.  For best results it is recommended to operate in standard indoor lighting conditions. 

What happens when I don’t get either a green or red box? 
This means the system did not take a temperature measurement. The subject should step out of the frame and back in. First, a blue box should be presented which means the system is functioning correctly and about to take a measurement. If this does not happen, be sure the Fixed Heat Source is detected, and an unobscured face is in the camera scene. 


Can I use another brand of USB camera or Seek Camera (like a Seek Compact) with Seek Scan? 
No. Seek Scan will only work as described when used as a system with the Seek Scan camera, Fixed Heat Source and Seek Scan software that is provided with the product.

Can the sounds be changed?
No, currently the “normal” and “elevated” body temperature buzzer tones cannot be changed.


What should the alarm limit be set to?
This is up to the discretion of the user or business, Seek Thermal is not able to make medical determinations. Typically, taking a number of “baseline” measurements and setting the alarm limit above the average of these “baseline” measurements works well.


How do I “tune” or adjust my systems if I do not have any other means of reading skin temperature?
Upon proper setup following the instructions and guidelines, the system should provide accurate readings.

How long should a person regulate their temperature if coming from a hot or old environment?
It is recommended to let a person’s skin temperature stabilize for at least 5 minutes if coming from a hot or cold environment before screening.


How do I set the estimated body temperature offset? 
Seek Scan has two different modes for setting the estimated body temperature offset: Manual and Adaptive. In most temperature-controlled environments, a person’s skin temperature will be roughly 2.16°F (1.2°C) cooler than estimated body temperature.

2.16°F is the default setting for the Manual offset mode, which is a fixed offset. Many customers use a secondary measuring device to adjust/calibrate and fine tune the Manual offset up or down for their environment.

Adaptive mode will automatically adjust the estimated body temperature offset based on a rolling average of your population. Adaptive is still in Beta while Seek continues to improve its custom algorithm. Please provide feedback to Seek regarding the Seek Scan Adaptive mode.


What is the ‘Low Skin Temperature’ Setting in Adaptive Mode?

In the Adaptive algorithm, Seek Scan uses a rolling average of previous scans to determine typical skin temperature vs potentially high skin temperature. The ‘Low Skin Temperature’ setting is designed to improve the screening process for subjects with abnormally low skin temperature when coming inside from cold weather climates.

For example, when a person enters a facility from being exposed to a very cold environment compared to the rest of the population, by default Seek Scan will request that the individual “Wait 3 Minutes and RESCAN”. This allows the subject’s skin temperature time to acclimate to the indoor environment.

In ‘General Settings’, the administrator has the option to ‘PASS’ subjects with abnormally low skin temperature; however, the Adaptive algorithm cannot accurately estimate body temperature for these subjects. As such, a prompt of ‘SKIN TEMP TOO LOW’ will be displayed in the software.

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