Compact: Troubleshoot Guide

Initial Inspection

• Follow these steps when inspecting a unit if an issue should arise:
  • Inspect the entire unit for damage with attention to:
    • The connector
      • Bent or missing pins
    • The focus-knob
      • Make sure it rotates almost 360 degrees and stops
    • Where the top housing joins the bottom housing:
      • Look for damage marks when examining the unit
    • If no damage is present, start the troubleshooting process.

Clicking Noise

• There may be a clicking noise present when operating the device, this is NORMAL. The clicking is a shutter actuating inside the unit and is used for ‘correcting’ the image. The clicking frequency decreases the longer the unit is on.

No Communication with Phone

• Check Device Connector
  • Android Connector: Inspect the connector for damage. Look inside and verify that all the pins are present and undamaged.

Android Connector – Pins

• Apple Connector: Verify that the pin contacts aren’t scuffed or damaged.
  • Apple connectors can become dirty, clean with IPA or Acetone and try to reconnect.
  • Inspect connector for external damage (i.e. bent housing).

Lightning Connector – Dirty

• Check Phone Connector
  • Inspect the inside of the phones connector and ensure no debris or damage is preventing connection.
• Reset Phone
  • Manually close the Seek Thermal App and restart the phone. After restart, attempt communication again.
    • If possible, attempt communication with two different phones.

Image Quality Issues

• A small amount of image artifacts are allowed in the image. If excessive pixilation or flashing rows/columns are present, the unit should be considered a failure (see below).

• Grey Image / No Image
  • If the image looks pixelated and the shutter isn’t making a clicking noise, it’s likely that the shutter is no longer actuating.
• Image Quality Evaluation
  • Do not judge the image quality by looking at a low contrast scene (i.e. covering the unit up with your hand or looking at a wall/desk). To effectively screen out image quality issues, look at a high contrast scene (i.e. a hot cup of coffee or your hand, in front of a cold background).

Focus Check

• Focus Check
  • Verify that you can focus on an object that is ~20’ away.
• Focus Knob
  • If the focus knob doesn’t reach a stopping point, the lock pin underneath the knob has been broken.
  • The focus knob can present a small amount of a clicking/notching feel when rotated.
• Unable to Achieve Focus
  • If no amount of focusing can be made to achieve a good focus, inspect the lens and see if it appears to be recessed into the device.