Initial Inspection
- Follow these steps when inspecting a unit if an issue should arise:
- Inspect the entire unit for damage with attention to:
- The connector
- Bent or missing pins
- The focus-knob
- Make sure it rotates almost 360 degrees and stops
- Where the top housing joins the bottom housing:
- Look for damage marks when examining the unit
- If no damage is present, start the troubleshooting process.
- The connector
- Inspect the entire unit for damage with attention to:
Clicking Noise
- There may be a clicking noise present when operating the device, this is NORMAL. The clicking is a shutter actuating inside the unit and is used for ‘correcting’ the image. The clicking frequency decreases the longer the unit is on.
No Communication with Phone
- Check Device Connector
- Android Connector: Inspect the connector for damage. Look inside and verify that all the pins are present and undamaged.
Android Connector – Pins
- Apple Connector: Verify that the pin contacts aren’t scuffed or damaged.
- Apple connectors can become dirty, clean with IPA or Acetone and try to reconnect.
- Inspect connector for external damage (i.e. bent housing).
Lightning Connector – Dirty
- Check Phone Connector
- Inspect the inside of the phones connector and ensure no debris or damage is preventing connection.
- Reset Phone
- Manually close the Seek Thermal App and restart the phone. After restart, attempt communication again.
- If possible, attempt communication with two different phones.
- Manually close the Seek Thermal App and restart the phone. After restart, attempt communication again.
Image Quality Issues
- A small amount of image artifacts are allowed in the image. If excessive pixilation or flashing rows/columns are present, the unit should be considered a failure (see below).
- Grey Image / No Image
- If the image looks pixelated and the shutter isn’t making a clicking noise, it’s likely that the shutter is no longer actuating.
- Image Quality Evaluation
- Do not judge the image quality by looking at a low contrast scene (i.e. covering the unit up with your hand or looking at a wall/desk). To effectively screen out image quality issues, look at a high contrast scene (i.e. a hot cup of coffee or your hand, in front of a cold background).
Focus Check
- Focus Check
- Verify that you can focus on an object that is ~20’ away.
- Focus Knob
- If the focus knob doesn’t reach a stopping point, the lock pin underneath the knob has been broken.
- The focus knob can present a small amount of a clicking/notching feel when rotated.
- Unable to Achieve Focus
- If no amount of focusing can be made to achieve a good focus, inspect the lens and see if it appears to be recessed into the device.