Is the Accessory kit compulsory to buy with the G300?
The accessory kit is not mandatory, but it makes installation easier with the PoE injector and cables included. If you're experienced or have compatible parts, you might not need it.
How is the camera powered?
The camera is power by Power over Ethernet (PoE). A single cable is used for both power and communication.
How is the camera viewed?
The camera is viewed using a PC via the Web Browser Viewer. The camera must be physically connected to a local area network (LAN). No additional software is required.
Field of View FAQS
What are the available field of views (FOV) for the G300?
The G300 is offered in two different field of view’s (FOV): 24° x 18° (9.1mm) 56° x 42° (4mm)
How do I determine the preferred lens for my application?
Consider the specific needs of your use case. A narrower FOV (24° x 18°) provides a more focused and detailed view of distant objects, suitable for precise inspections or monitoring specific areas. Conversely, the wider FOV (56° x 42°) covers a larger area, making it ideal for broader monitoring or scanning spaces with multiple elements of interest.
Can I switch between these lenses on the G300?
No, there is no ability to interchange lens on the G300.
Network related FAQS
How do I find a camera on my network?
Seek Thermal provides an IP Utility Tool to discover your device on the network. This tool will be available on Seek Thermal’s support page. Currently, this tool is only available for Windows operating systems.
What browsers are support?
Google Chrome or Microsoft Edge are supported browsers.
REST API Interface and RTSP Streaming FAQS
Does the G300 have an SDK for camera control?
No, the G300 does not provide an SDK specifically for camera control. Instead, it offers a REST API interface and an RTSP video stream for integration and access to its functionalities.
What functionalities can be accessed through the G300's REST API interface?
The G300's REST API interface allows users to interact with various functionalities such as accessing thermal imaging data, configuring settings remotely, retrieving device information, and more.
What kind of applications or systems can benefit from utilizing the G300's REST API and RTSP stream?
Developers and users can integrate the G300's functionalities into a wide range of applications and systems, including but not limited to surveillance systems, IoT (Internet of Things) platforms, data analytics software, and custom solutions requiring thermal imaging capabilities.
Is there documentation available for integrating the G300's functionalities using the REST API?
Yes, comprehensive documentation detailing the usage of the REST API interface is provided for developers and users interested in integrating the G300's functionalities into their applications or systems. Please contact a sales representative for detailed documentation.
How can I video stream from my G300?
The G300 supports an RTSP (Real-Time Streaming Protocol) video stream, enabling users to access live thermal imaging video remotely. Utilize compatible RTSP clients or software to access and view the video stream.
What is the warranty coverage for the G300?
Seek Thermal provides a comprehensive warranty for the G300. It guarantees the device to be free from defects in material and workmanship during normal use and service for a period of two years from the date of purchase. Please note that this warranty is exclusively available to the original purchaser.
What does the warranty cover?
The warranty covers defects in material and workmanship under normal use and service. It does not cover instances where the product has been subjected to misuse, neglect, accidents, or abnormal operating conditions.
How does the warranty claim process work?
Should a G300 product covered by this warranty fail, Seek Thermal will either repair or, at its discretion, replace the device. To initiate a warranty claim, the purchaser must return the product with prepaid shipping to Seek Thermal within the specified warranty period. Seek Thermal will conduct an examination to confirm the defect and undertake the repair or replacement at no cost, including return shipping, provided the defect is confirmed.
Are there any costs associated with warranty claims?
If the failure is determined to result from misuse, neglect, accident, or abnormal conditions of operation or storage, reasonable repair costs will be billed. Seek Thermal will provide an estimate upon request before commencing any repair work.