Any Seek Thermal order is eligible for a refund within 30 days of purchase as long as the product is in good condition with original packaging. You must contact Seek Support (firstname.lastname@example.org) prior to returning your product to receive instructions.
When contacting Seek Support you can expedite the process by providing the following information in your initial contact:
- Original Seek Order Number
- Serial Number on Camera/Package
- Reason for Return
Once received, you will be sent an RMA# to write on your package and the appropriate return address. Please return within 14 days of receiving your RMA number.
NOTE: Seek Thermal can only accept returns for refund on orders placed through our online store. If your Seek product was purchased through another retail partner you must contact them for a refund.