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Compact Series Phone Compatibility

Please review the following information to determine if your mobile device is compatible with Seek Compact devices. 

Smartphone Case Compatibility

Some thicker smartphone cases (especially ruggedized ones) do not provide enough clearance around the connection port. To use the imager you must either remove the case, or attach the imager using an extender/adapter.

Operating System Compatibility

The Android and iOS Seek Thermal apps require a minimum of Android 4.3 and iOS 8.0, respectively. The apps will not download if your smartphone does not satisfy the minimum requirement. 

Device Compatibility

Android devices running the required software must also have a microUSB port and support powered USB OTG.  iOS devices running the required software must be equipped with a lightning connector port.  Visit the Help Center for more detailed explanations of Android requirements and iOS requirements.

 

APPLE™ COMPATIBILITY

Works with and tested against:

  • iPhone 7+
  • iPhone 7
  • iPhone SE
  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone 6
  • iPhone 6+
  • iPhone 6s
  • iPhone 6s+
  • iPhone SE
  • iPod Touch 5th Generation

Works with, but not optimized for:

  • iPad Mini (all versions)
  • iPad Air
  • iPad 4th Generation

Not compatible with:

  • iPhone 4s or lower
  • iPad 3 or lower
  • iPod Touch 4 or lower 
 

ANDROID™ COMPATIBILITY

Works with and tested against:

Not tested against, but may work with adapter and if device requirements are met:

  • Many other HTC devices
  • Many LG devices
  • Many Sony Xperia models
  • Some Samsung Galaxy Tab models

Not compatible with:

  • Amazon Fire Phone & Tablet
  • Google Nexus 4
  • Google Nexus 7 (2012)
  • Samsung Galaxy 2 (old)
  • HTC Desire 620
  • HTC Desire 626
  • HTC Nexus 9
  • Moto E
  • Samsung Galaxy Mega
  • Samsung Galaxy Note (original)
  • Samsung Nexus S
  • Samsung Galaxy S3 Neo
  • Samsung S4 mini
  • Samsung S5 mini
  • Nexus 9

NOTE: Android devices sometimes orient the microUSB connecter in different directions or locations. For correct usage the USB port should be located on the bottom, with the widest portion of the port aligned with the back of your smartphone. Many LG and HTC devices orient the connecter in the opposite direction, and many devices from Sony and Motorola often position the port on the side. In these cases it is recommended to use a microUSB cable extender or adapter to allow proper aiming and positioning of the camera.

* An issue has been found with a recent Android 5.1.1 release for some Galaxy S5 devices.  It involves device permissions and is impacting many apps that need to access the USB to run an accessory.  Until Android releases an update for these S5 users they will not be able to run the app.  S5 devices running other versions of Android are not experiencing the issue.

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