Galaxy S5 running 5.1.1 (UPDATED)

We have discovered that many Samsung Galaxy S5 devices running a recently released update to Android 5.1.1 are experiencing app crashes when attempting to launch Seek Thermal.

After investigating the issue we have found that there is a bug on the Android side in how it grants permission to access the USB.

Given that the error is related to a bug on the Android side, we are not able to solve the issue with an app update.

We will continue to monitor the situation, but in the meantime the only solution for S5 users experiencing this issue is to attempt to manually upgrade or downgrade their Android versions.  

UPDATE: There have been reports that Samsung has launched 6.0 beta for Galaxy 5, which would mean an update could be coming soon.  Possibly in March or April!

Was this article helpful?
3 out of 6 found this helpful
Have more questions? Submit a request


Powered by Zendesk