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How can I return my order for a refund?

Any Seek Thermal order is eligible for a refund within 30 days of purchase as long as the product is in good condition with original packaging.  You must contact Seek Support (support@thermal.com) prior to returning your product to receive instructions.

When contacting Seek Support you can expedite the process by providing the following information in your initial contact:

  • Original Seek Order Number
  • Serial Number on Camera/Package
  • Reason for Return

Once received, you will be sent an RMA# to write on your package and the appropriate return address.  Please return within 14 days of receiving your RMA number.

NOTE: Seek Thermal can only accept returns for refund on orders placed through our online store.  If your Seek product was purchased through another retail partner you must contact them for a refund.

 

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